Returns & Exchanges

Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, we want you to love your brew. If there is an issue with your order or equipment, please let us know.

Return Process

• 1.
  Contact Support

  Email our team within 14 days of receipt with your order number and a description of the issue.

• 2.
  Verification

  For damaged equipment or incorrect items, please provide a photo for our quality control team.

• 3.
  Return Authorization

  If a return is required for non-perishable goods, we will provide a prepaid shipping label via email.

• 4.
  Refund Processing

  Once received, we will process your refund or ship a replacement within 3-5 business days.